top of page

Refund Policy

A legal disclaimer

Accessing or using this website does not create a client relationship between you and our firm. A formal engagement must be confirmed in writing before any services are rendered. While we strive to ensure the accuracy and timeliness of information, we make no warranties or guarantees regarding completeness, reliability, or suitability. Content may be updated or changed without notice. We are not liable for any loss or damage arising from the use of this website, including reliance on information, errors, omissions, or technical issues. This website may contain links to third-party sites. We do not endorse or assume responsibility for the content, accuracy, or privacy practices of those external websites. 

Any testimonials or case studies presented reflect individual experiences and do not guarantee similar outcomes. Results may vary based on specific circumstances.

​This website is governed by the laws of South Africa, and any disputes shall be subject to the jurisdiction of South African courts.

Refund Policy - the basics

We strive to deliver high-quality accounting and financial services. This policy outlines the conditions under which refunds may be issued for services rendered.

Refunds may be considered under the following circumstances:

  • Duplicate payments

  • Service cancellation before commencement

  • Failure to deliver agreed-upon services due to firm error

Refunds are not guaranteed for completed services, especially where time and expertise have already been invested.

To request a refund, please contact us within 7 business days of the transaction. Include:

  • Proof of payment

  • Reason for the request

  • Any supporting documentation

Approved refunds will be processed within 14 business days and issued via the original payment method unless otherwise agreed.

The following are typically non-refundable:

  • Completed consultations

  • Tax filings already submitted

  • Custom financial reports

  • Services involving third-party platforms

If you are dissatisfied with our services, we encourage you to contact us directly. We aim to resolve concerns amicably and professionally.

bottom of page